Frequently Asked Questions
General Questions
How do I fit Uplock to my bike?
The Uplock system is very easy to fit to your bike. This is how it works: First determine the diameter of the seat post. Is it 27.2 millimetres (usually on sportier bikes such as gravel bikes or racing bikes, also on many touring bikes), 30.9 mm or 31.6 mm (on almost all e-bikes)? Fits!
Then order the appropriate Uplock in our store. As soon as you have it in your hands, measure the seat height on your bike (from the middle of the bottom bracket to the top of the saddle), remove the old seat post, remove the saddle and attach it to the Uplock seat post. Insert the new seat post into the seat tube, set the usual seat height, insert the Uplock folding lock, close it, put the Uplock key on your key ring and you're ready to go.
Is Uplock just as secure as other folding locks?
It is even more secure than many other folding locks! The Uplock lock is made from a through-hardened special too steel with a thickness of five millimetres, which withstood a load of up to 75 kN in extensive tests. A great value for a folding lock weighing just 875 grams: it cannot be cut with standard bolt cutters. The rivet connections are also specially hardened and can withstand the usual nut splitters. In terms of break-in security, the Uplock lock meets the standard of a high-quality folding lock for around 100 euros. When unfolded, the Uplock is a full 93 cm long - long enough to lock the bike to a lamp post or similar.
Isn't Uplock quite heavy?
On the contrary! You have to consider the total weight - seatpost, lock and mount. The 27.2 mm/ 450 mm version of the Uplock weighs 1,375 grams in total - i.e. the seat post, the folding saddle head and the folding lock. A comparably secure 90 cm folding lock with bracket and 27.2 mm aluminum post in 450 mm length weighs approx. 1775 grams. The Uplock system therefore weighs around 400 grams less!
Which additional advantages has Uplock?
Thanks to its innovative folding kinematics, the Uplock lock can be folded up again effortlessly and stored safely in the seat post - where it is not only invisible, but also protected from the effects of the weather. The integrated magnets hold the lock together and, together with silicone rings in the seat post, prevent rattling noises while riding. Last but not least: Uplock is sustainable, all materials are designed for a long service life and are recyclable. If you ever lose both keys supplied, you don't have to throw the lock away: You can obtain a replacement key using the registered key number.
Shipping Information
How much does shipping cost inside the EU?
We ship free of charge inside the EU.
How long does shipping take?
Shipping usually takes about 2-4 working days.
We are currently still in the pre-sales phase for the new, second product generation, and delivery will take place around the end of October.
In which countries do you ship?
We currently only ship in the EU, please contact us by email if your place of residence is outside the EU.
Which companies are used for shipping?
We work with DHL for all shipments.
Payment information
What payment options do I have?
All common payment options are possible.
Is my payment safe with you?
Your data is safe with us. We only work with well-known payment companies.
Will I receive an order confirmation after successful payment?
Yes, you will receive an email from us after your order.
Return information
Do I have a right of return?
You can return your order within 14 days. The item must be in its original packaging and must not show any signs of use.
My item is defective, what now?
If you find any defects in the product quality, you have the option of returning the item to us within 14 days.
Who bears the return costs?
The return costs are usually borne by the buyer unless there is a defect or a manufacturing error.
contact form
Do you have any further questions?
We will help you with any questions or concerns as quickly as possible. Please send us a message using our contact form.
We will get back to you shortly!